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This page contains answers to
common questions handled by our support staff, along with some tips and tricks
that we have found useful and presented here as questions. Come back often as we
will continually add to this section.
- How do I know IT professionals from
Eastwind consulting are right for me?
- What are the hiring guidelines?
- Who pays Eastwind employees?
How do I know IT professionals from Eastwind
consulting are right for me?
Eastwind Consulting Group utilizes the engineering
team concept. Every customer will be assigned to a customer support team. This
team will be responsible for meeting all of the needs of the customer. The
customer support team consists of the following:
- Project Manager.
- Senior Engineer(s).
- Support Technician(s).
- Customer Service Representative.
The team concept ensures that each customer,
regardless of its size, is provided with the support from a well-trained and
experienced customer support vehicle. By expanding and collapsing the resources
available from the entire team it allows Eastwind to affordably meet the demand
of any size project ranging from the smallest desktop installation to the
planning and implementation of your enterprise network.
What are the hiring
guidelines?
The employees of Eastwind are chosen to
fill positions available on Customer support teams. The Managers, Engineers and
Customer Service Representatives are selected based on educational background,
communication skills and work experience directly related to the type of work
that will be performed in the Eastwind environment. The Service technicians
and selected based on specialized education and experience directly relating to
the hardware and software that they will be required to support if accepted to
work on a Customer Support Team.
Who pays Eastwind
employees?
Eastwind Consulting Group pays all of their
employees on a regular pay period.
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